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On 4 June 2019, IVASS published the last statistics relating to the complaints received by insurance companies in 2018, where it emerges, in the aggregate, a significant reduction of the complaints in life and third party liability lines of business and a small increase in damages and vehicle liability lines of business.
Moreover, the statistics interestingly shows the reduction of complaints against Italian companies (in life and damages lines of business), and a significant increase of complaints against foreign companies (EU).
Below is a chart showing the nature of complaints received by insurance companies in 2018:
The full article as regards complaints statistics: annual data 2018 can be downloaded on IVASS website.
This article is for information purposes only and is not intended as a professional opinion.
For further information, please contact Anthony Perotto, Guido Foglia or Michele Zucca.
